We do not accept cancellation and refund requests subsequent to the sale of a subscription. However, in the event of our failure to provide the services stipulated in the plan within 14 working days from the scheduled service appointment date, subject to the Terms & Conditions, a refund amounting to the standard rate (as per the Company) for the said services can be claimed. However, maximum refund in total cannot exceed the plan purchased price (excluding taxes). Refund shall be processed within 7 working days from the date of initiation of refund.
It is imperative to note that if the User denies the services offered by us for any reason or under any circumstance, a refund claim on such grounds shall not be valid.
Our liability to remunerate the Workshop is confined to the agreed-upon value for the services. We bear no responsibility for remitting any amount for services not covered under the subscription. Any services or parts utilized by the User, not included in the purchased subscription, necessitate the User payment to the Workshop. In the event of a User disputing a payment made for our services, a thorough investigation will be conducted and necessary actions will be taken against party at default.
In the event of any dispute or disagreement between the User and the Company concerning the interpretation of these terms, any claims, or disputes arising from or related to these terms, the matter shall be submitted to a sole arbitrator mutually agreed upon. The arbitration proceedings shall be governed by the provisions of the Arbitration and Conciliation Act, 1996. The courts of West Bengal shall have exclusive jurisdiction over the matter and/or for enforcement, as applicable.
These terms and conditions are governed by and construed in accordance with the laws of India and jurisdiction of West Bengal, India.
The Company provides these Terms to inform you about the terms applicable to your use of the Platform and Services. You acknowledge having a reasonable opportunity to review these Terms and have agreed to them.
The Terms and Conditions are personal to you and are not transferable or assignable by you without the prior written consent of the Company. The Company reserves the right to assign, transfer, or delegate its rights and obligations under these Terms without requiring consent.
No agency, partnership, joint venture, or employment relationship is established as a result of the Terms and Conditions, and neither party has the authority to bind the other in any respect.
These terms constitute a legally binding agreement between jnjservices (“Company/we/us/our”) and its Users (“User/you/your”). By accessing and utilizing our Services, you agree to be bound by these terms, establishing a contractual relationship between you and the Company. If you do not agree to these terms, you may not use or access our Services. These Terms supersede any prior written agreements. Please carefully review these terms (“Terms and Conditions” or “Terms”) before accessing the Platform or availing Services.
The Company reserves the right to modify these Terms at any time for legal compliance, regulatory adherence, and legitimate business purposes. Amendments will be posted on [jnjservices.co.in]. It is your responsibility to review the updated Terms regularly, with continued use of the Platform signifying acceptance of changes. The Company is not obligated to notify Users of alterations to the Terms. Should you choose to persist in using the Platform, its “Content” (which include, but is not limited to, reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data that the Company creates and makes available in connection with the Services) and/or Services subsequent to the publication of revised Terms and Conditions, it will be presumed that you have both read and comprehended the updatedTerms and Conditions, thereby expressing your acceptance. Any reference to Terms and Conditions, made herein shall refer to the latest version of the Terms and Conditions.
These Terms collectively constitute an electronic record under the Indian Contract Act, 1872; the Information Technology Act, 2000, and its associated Rules; as well as the modified provisions related to electronic records in various statutes, as amended by the Information Technology Act, 2000. These Terms are generated by a computer system and do not require any digital or electronic signature.
TERMS OF SERVICE
The Services encompass a tech-enabled platform integrated into the Company’s Platform, allowing Users to coordinate and schedule car & bike repair or maintenance services through independent third-party providers. It is acknowledged that the Company does not directly provide repair and maintenance services; instead, such services are delivered by independent third-party contractors not affiliated with the Company but have collaboration to provide service.
Even after confirming a service/repair appointment for your car & bike, the Company cannot assure its availability. Following your appointment request, the Company will exert reasonable efforts to connect you with an independent third-party service provider for automobile repair services in or around your location.
Appointment Scheduling – Users are required to request a service appointment at least 24 hours prior to their preferred time. The appointment will be confirmed based on slot availability.
Appointment Rescheduling – In the event of a User canceling or rescheduling a pre-booked appointment or failing to appear at the Workshop at the scheduled time, such actions will be deemed as the User having availed the specified service. Consequently, we shall not be held liable to provide any further service.
General Service – General Service encompasses routine repair and maintenance provided by the Workshop and does not include wash & polish, engine oil change, filter change.
Vehicle Inspection – Vehicle Inspection services are limited to once per month with no provision for carryover to subsequent months. Unclaimed services in any given month shall lapse. This service includes vehicle check-up through assessment of its condition and identifying the issues without performing any repair work.
Wash & Polish – Wash & Polish services are limited to once per month with no provision for carryover to subsequent months. Unclaimed services in any given month shall lapse. This service includes Exterior Body Water Wash, Interior Dry Wash, and Dashboard Polishing for cars. Doorstep Wash is exclusively applicable to cars, subject to service availability at the location and User must ensure the provision of running water and electricity to facilitate the aforementioned service.
Breakdown Assistance – Breakdown Assistance is accessible 24/7 within our service area, contingent upon facility availability in the User’s location. This involves assisting & arranging help in case of breakdown on the way due to mechanical failure. Any additional cost has to be incurred & paid by the User.
Towing Facility – Towing facility is exclusively applicable to cars experiencing a breakdown. The service covers a total distance of up to 20 kms from the place of breakdown. Charges beyond thislimit shall be incurred and paid by the User. Towing services are not provided for transportation purposes.
Pick & Drop Service – Pick-up & Drop-off Service is available only for General Service, contingent upon the facility offered by the Workshop. Delays may occur due to unforeseen circumstances.
Discount on Labour Charges – Discount on Labour Charges is applicable solely on labour costs associated with parts replacement, up to 20% of the total labour cost. It excludes costs for parts and materials used during repairs and servicing.
Engine Oil Change – Complimentary Engine Oil Change is exclusively available in our Prime Plan during General Service. We provide Mineral Oil, however User can ask for Synthetic/Semi-Synthetic engine oil, subject to availability at the Workshop, by paying the price difference. This service is available up to 2 times in car subscriptions and 2 times in bike subscription
Oil Filter Change – Complimentary Oil Filter Change is exclusively available in our Prime Plan during General Service.
1 Plan 2 Cars – This facility is exclusively offered in our Car Classic and Car Prime plans where Users can access services for two cars, each for a duration of 6 months, provided both vehicles are registered under the same owner’s name.
Other Repair – Any additional work (e.g. detailing & modifications, denting & painting, etc.) required will be arranged as needed, with the entire cost to be incurred & paid by the User. No labour charges will be provided.
Non-Transferrable Subscription – Subscriptions registered under a specific vehicle are non- transferrable and cannot be shifted to another vehicle under any circumstances.
Intellectual Property Rights
The Platform is independently designed, updated, and maintained by the Company. Your access to the Platform is granted under a license from us. All rights, titles, and interests in the text, graphics, audio, design, and other works on the Platform, including intellectual property such as the domain name, copyrights, the Platform’s look and feel, trade name, trademarks, patents, and designs, belong solely to the Company or its licensors. Third-party trademarks and brand names on the Platform are the property of their respective owners. Content on the Platform is for personal use only, unless otherwise permitted. Any modification or commercial use of the material on the Platform constitutes a violation of the Company’s intellectual property rights or those of its affiliates, associates, or third- party information providers. We reserve the right to suspend or cancel the service if a computer virus, bug, or other technical problem compromises the service’s security or proper administration.
By using the Platform or availing any Services through it, you acknowledge and agree that no right, whether express or implied, is granted to you concerning such Content. The Company retains the right to change or modify the Content at its sole discretion.
